- The information we collect, how we do so and the purposes of our collection
- How we use and with whom we share such information
- How you can access and update such information
- The choices you can make about how we collect, use and share your information
- How we protect the information we store about you
1) Information We Collect
Technical and Usage Information
We receive and store certain types of non-personal technical information whenever you interact with us. For example, we automatically send and receive information to and from your computer which we use to automatically update (new features, bug fixes, etc.) our Services. We may collect your IP address, geolocation location information on mobile devices, operating system type, browser type, and other similar technical information.
Like many other companies, we also use “cookies” and other automated tools to obtain certain types of information when your web browser accesses our Services. While such information will typically be used in an aggregated way to improve our products and services, some information may be used to personalize your experience, or to offer you products and services specifically based on your preferences and usage.
Customer Support Correspondence
When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide, information about your experience with our Services or activity on the Services.
Purchase Related Information
We receive and store the information you provide to Infinite Rabbit Holes when you make a purchase from Infinite Rabbit Holes or that you provide to us when you enter our transmedia experiences including certain promotions or sweepstakes. This personal information, such as first and last name, valid e-mail address and credit card billing data, may be necessary to purchase virtual currency, virtual items, enter a promotion or sweepstakes, or to otherwise transact business with us.
Information about You Received from a Social Networking Site, Your Application Store, or Mobile Device
If you access our Services using a mobile application from an app store or through a social networking site, certain information is available to us through those platforms. The information you allow Infinite Rabbit Holes to access varies by what experience of Service we are offering, but certain Services may be available via a social networking platform or mobile application store, and is affected by the privacy settings you establish on those sites. For example, Infinite Rabbit Holes may access and store some or all of the following information, as allowed by you, the social networking site, the application store, and your preferences on your mobile device including:
- Your first and last name
- Your profile picture or its URL on a social networking site
- Your mobile device technical information if you access our Services through a mobile device
- Your email address
- Your physical location and that of your access devices through geolocation
- Your gender
- Your birthday
- Your mobile device telephone number
We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of activity on our Services and may allow you to play certain elements of our transmedia experiences from your phone. You can adjust the types of notifications you receive and when you receive them by editing your SMS notification settings. Standard text messaging rates apply. We will alert you if we ever use premium SMS texting.
2) How We Collect Information About You
Information about Users and Participation in Transmedia Experiences
When you participate in one of our transmedia experiences, Infinite Rabbit Holes collects and stores certain profile information that your provide directly or through our Services. We also collect information about your play interaction with other players and with us. The bulk of this information is collected and stored through the use of web logs, which are files on our web servers that record actions taken on our Services.
You may be able to take part in certain activities on our Services that give you the opportunity to communicate not only with Infinite Rabbit Holes, but with our users of our Services. These include:
- Participating in player forums and message boards
- Posting public comments to other users’ profiles
- Sending private messages or invitations to other users
- Chatting with other users
- Posting photos, video, or other content
We may record and store archives of these communications. You acknowledge and consent to the recording and storage of such communications.
A “cookie” is a small file or record-keeping device that websites often store on a user’s computer. Storage of cookies on your system provides an easy and convenient method for us to personalize your experience on our Services. For example, cookies will remember your username and password, tell us that you have played our Services before, and may contain other information that will make your next visit to our Services more enjoyable. You can always disable cookies or set your browser to alert you when cookies are being sent to your computer.
3) How We Use the Information We Collect
We may use the information we collect about you in any one or more of the following ways:
- To register your account and allow you to participate in our experiences
- To administer transmedia experiences and improve player interaction
- To identify and suggest connections with other Infinite Rabbit Holes users
- To enable user-to-user communications
- To provide technical support and respond to user inquiries
- To prevent fraud
- To notify users of in-fiction and other Service updates
- To provide leader boards and promote player achievements
- To communicate about new and current games
- To solicit input and feedback to improve Infinite Rabbit Holes products and services and customize your user experience
- To resolve disputes, collect fees, and troubleshoot problems
- To analyze trends and user traffic and gather statistical information
- To inform users about new products and promotional offers
Additionally, Infinite Rabbit Holes and unaffiliated third parties may use the information we collect, such as your e-mail address, to respond to (i) customer support inquiries and (ii) keep you informed of your in-game activity, including comments from friends and notifications about in-game status. We may also send promotional e-mail messages directly or in partnership with parties other than Infinite Rabbit Holes. Of course, you may opt out of receiving such promotional messages at any time.
Importantly, many of our Services are on behalf of our clients that sponsor such Services. You information may be shared with those clients.
4) How We Share Information
Third Party Service Providers
Friends and Other Infinite Rabbit Holes Users
In some of our transmedia experiences other users will be able to see your account name and a profile.
Jointly Offered Products and Services
Compliance with Law, Protecting our Property or Users, Sale and Merger
We may also disclose personal information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes, respond to any claims, or to protect the rights, property or personal safety of Infinite Rabbit Holes, our customers, or the public. In addition, information about our customers, including personal information, may be disclosed to a third party as part of any business transition, such as a bankruptcy, merger, sale, transfer of company assets, acquisition or similar event, if permitted by and done in accordance with applicable law.
Third Party Advertisers
We do not actively share personal information with third party advertisers for their direct marketing purposes unless you affirmatively agree to such disclosure. However, advertisers may obtain public information about you from your profile or other public sources.
We may use and share with third parties certain technical information (including IP addresses) or aggregated information to show general demographic and preference information among Infinite Rabbit Holes users. We may also allow advertisers to collect technical or aggregated information, which they may share with us, with tracking technologies like cookies and web beacons. (Beacons enable us to recognize a browser’s cookie when a browser visits the site on which the beacon is located, and to learn which banner ads bring users to a given site.)
5) Children’s Privacy
We recognize the importance of safeguarding the privacy of children. To this end, Infinite Rabbit Holes does not knowingly collect or solicit personal information from children under the age of 13. In the event we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe we have collected information on your child, please send an e-mail to email@example.com.
6) How to Access and Update Your Information
To manage the information Infinite Rabbit Holes receives about you from a mobile application store or social networking site you will need to follow the instructions at that site for updating your information and changing you privacy settings.
7) Opting Out
You can always choose not to provide personal information to Infinite Rabbit Holes but doing so may prevent you from being able to play or take advantage of specific features of our Services.
If you no longer wish to receive promotional communications from us, you can opt out from receiving such communications from us at any time through those communications themselves. You may do so by e-mailing us at firstname.lastname@example.org. We will be happy to honor your request.
8) Security of Your Information
The security and confidentiality of your personal information is extremely important to us. We have implemented technical, administrative and physical security measures to protect your personal information from unauthorized access and improper use. To prevent unauthorized electronic access to personal information, we maintain information collected online behind a firewall-protected server; use SSL encryption for purchases made through our Services; and limit access only to those employees performing a legitimate business function.
However, please understand that we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site and any transmission is at your own risk. In addition, we urge you to take steps to keep your personal information safe and to log out of your account after use.
9) Customers Outside the United States
10) Contact Us
(Last updated on 04/22/22)